The City of Cordova provides water, sewer, and solid waste services for the community.

To open a new account or resume services, the prospective customer must complete the Utility Service Agreement and pay a deposit to the City. The deposit is refundable after 24 months provided the customer has not been delinquent during that time. The City sends out utility bills monthly for refuse, water, and sewer service. 

The City of Cordova is transitioning from xpress billpay to a new billing system through starnik


We are asking all customers to help us move to a paperless, more efficient system by creating a customer portal with Starnik.

  • Add your email to receive system updates
  • Set up paperless billing
  • Pay your account online (processing fees may apply)
  • Set up optional Autopay*

*Please note, if you are setting up your account for Autopay, you will need to make a payment on your current balance and Autopay will go into effect at your next billing cycle.

As always, you may still make payments at any of our locations or by mail. If you need any assistance with accessing your new customer portal, please email us at utilities@cityofcordova.net or call our office at (907)424-6200.




instrUCTIONS for setting up your starnik account


Please note that every account holder of City utilities will receive a hard copy of their paper bill for December utilities at their address on file. You may view an example of a utilities bill here: Starnik Utility Bill Example


Unless you opt-out through the Starnik portal, you will continue to receive paper statements through the mail.


To access your utilities statements and pay your bills online, please register an account through the Starnik portal.  To proceed, you will need your current email address and the security code indicated in the upper right-hand corner of your paper statement.

Important Information Regarding Payments Made through Starnik

To all our valued customers, please be advised that transactions made through Starnik will incur a processing fee. For transactions below $100, a flat fee of $3.50 will be charged. On the other hand, if the transaction amount exceeds $100, the processing fee will be 3.5% of the total transaction amount.

As always, you may still make payments at any of our locations or by mail. If you need any assistance with accessing your new customer portal, please email us at utilities@cityofcordova.net or call our office at (907)424-6200.


Senior-Citizen Reduced Charge

Seniors over the age of 70 living in a single-family dwelling may be eligible for a 50% reduction in their monthly utility rate. To be eligible, the senior must live alone or with a spouse at the address identified as the primary place of residence for both individuals on their respective Alaska Permanent Fund Dividends for the prior year. The presence of one or more visitors for a period longer than fourteen days in a month will affect eligibility for this discount.

Water and Sewer Superintendent

Contact the water and sewer department for non-emergency service issues or for assistance with water quality testing. For emergencies, call police dispatch at 424-6100.

Joel Felix

Water and Sewer
Monday - Friday  7:00 am - 3:30 pm
(907) 424-6338

Public Works Director

Contact the public works department for information regarding city utilities (water, sewer, refuse) and street maintenance issues.

vacant  (Kevin Johnson, Acting PW Director)


Refuse Superintendent

Contact the baler directly for information on the city landfill and disposal of hazardous waste.

Aaron Muma

Accounting specialist/

Contact the utility desk for information on utility billing.


Water and Sewer

Cordova is blessed with some good, natural water sources like Crater Lake, that feeds Orca catchment, and Heney Creek/Meals reservoir. When involved in outdoor activities in the areas please respect our watersheds. Don’t leave trash or anything else that might affect the quality of the water that we enjoy.

Cordova’s water system is a surface water system. It utilizes water from Murcheson Falls, Heney Creek Dam/Meals reservoir, and Orca catchments that is chlorinated prior to use. Eyak Lake is used as a back-up source. Water from the lake is filtered and chlorinated at the 3.5 MGD filter plant lift stations that serve the higher elevations of the system.

Wastewater is treated in a secondary treatment package plant. There are six lift stations which pump sewage to the treatment plant.

Freeze Protection

Practice Freeze Protection when those temperatures drop. Keep water running through a problem area using the “trickle method”. Dripping water is not enough; the stream should be the diameter of the lead inside a pencil.

Garbage Collection

Residential garbage is collected weekly. Each residence is permitted three cans per week. Garbage should be bagged and tied and stored in clean, watertight, animal-proof containers with tight-fitting lids.  For homes that are outside the boundaries of the pick-up area, residents may bring their garbage to the Whitshed Road baler facility or to the dumpster outside the facility if the baler is closed.

Commercial properties may utilize cans or dumpsters. Dumpsters are available in two sizes. Collection may be scheduled weekly. Contact City Hall to schedule pick-ups.

Hazardous Waste

Paint, oil solvents, anti-freeze, adhesives, etc. may be deposited at the baler any time during regular business hours.

City Landfill

The City also operates a landfill for large items and “junk” vehicles that have been properly certified.

2020 City of Cordova Water Quality Report

We are pleased to present this year’s Annual Water Quality Report (Consumer Confidence Report) as required by the Safe Drinking Water Act (SDWA). This report is designed to provide details about where your water comes from, what it contains, and how it compares to standards set by regulatory agencies. This report is a snapshot of last year’s water quality. We are committed to providing you with information because informed customers are our best allies.

Final 2022 Cordova Water Quality Report